IT Services reports to the Office of the Chief Information Officer and is organized in two major divisions.  Each division is led by a Director and is comprised of 2 or more teams which are led by functional Leads.  Divisions and teams are described as follows:

  • IT Service Center has primary responsibility for customer service contact:
    • IT Call Center provides technical customer support and serves as the first point of contact for the entire organization
    • Desktop Support provides installation and repair services for customer computers and mobile devices
    • AV Services maintains and provides dispatch delivery of instructional technology equipment on the Anchorage campus
  • Infrastructure Services is responsible for engineering and operations of network, systems, enterprise applications and web services:
    • Network/Systems Operation Center (N/SOC) oversees daily operation and management of all network, systems and applications infrastructure
    • Systems Engineering designs and installs major systems infrastructure, including systems supporting enterprise applications, directory services and identity management services
    • Network Engineering designs and installs campus network infrastructure, including wired and wireless networks and Voice-over-IP infrastructure
    • Web/Applications Engineering designs and installs major enterprise application systems including blackboard, content management system, and database