Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Unplanned Outages

Unable to login to OWA

October 28, 2014 10:22 PM

Several users contacted ITCC reporting the inability to login to Exchange OWA 2013. Using multiple accounts (uaa_callcenter, personal AD) ITCC tested different scenarios and found that OWA13 seemed to be the only system affected by this scenario. Later it was determined that although group (departmental) accounts could login, individual accounts were unable to authenticate.

All systems are available.

Future Planned Maintenance

OIT WAN router lifecycle Replacement

November 2, 2014 12:00 AM - November 2, 2014 8:00 AM

OIT will be onsite to replace the core routers.

Reconfigure SIP trunks for Toll By-Pass

October 26, 2014 12:00 AM - November 16, 2014 12:00 AM

Reconfigure SIP trunks for Toll By-Pass

Upgrade AnyConnect Client

November 2, 2014 12:00 AM - November 2, 2014 12:10 AM

Upgrade AnyConnect Client

Modifying and clarifying the CAB Process.Document

November 2, 2014 12:00 AM - November 2, 2014 12:00 AM

Serveral sections need to manipulated to reflect current process.

Update Blackboard Mobile Building Block

November 2, 2014 12:00 AM - November 2, 2014 2:00 AM

Update Blackboard Mobile Building Block

Update JVM Tuning on CMS Author Server

November 2, 2014 12:00 AM - November 2, 2014 12:30 AM

Adjust the starting heap size of the JVM.

Past Unplanned Outages

BOB lost phone and internet

October 15, 2014 7:28 AM - October 15, 2014 11:00 AM

Services interrupted at the BoB.

Collaborate is down from off campus

September 8, 2014 9:00 PM - September 8, 2014 10:00 PM

Collaborate is down for people outside of UAA network - On UAA Network connects just fine - OFF UAA Network user are getting Port :80/:2187/:443 connect failures - Engineers are aware of the issue

Banner Service(s) Degradation

August 20, 2014 9:05 AM - August 20, 2014 11:00 AM

All iterations of Banner, including UAOnline, AuthServ, and Edir are not accessible. This has been confirmed by multiple users on campus and OIT Support.

BLACKBOARD: App and util server error.

August 17, 2014 1:52 PM - August 17, 2014 3:44 PM

Individuals may experience an error when browsing to the UAA instance of Blackboard. Technicians are aware and working to resolve the problem.

BLACKBOARD: Application and Util servers are unavailable

August 17, 2014 3:12 AM - August 17, 2014 9:12 AM

Individuals may experience a website or webpage unavailable error when browsing to the UAA instance of Blackboard. Technicians are aware and working to resolve the problem.

Past Planned Maintenance

Informational Only: Annual UPS/Auto-Transfer/Generator test for the ADC

October 26, 2014 8:00 AM - October 26, 2014 10:00 AM

Annual UPS/Auto-Transfer/Generator test for the ADC.

Patch WiSM-2 Module

October 26, 2014 12:05 AM - October 26, 2014 1:30 AM

Patch Wireless controller.

Patch ISE server

October 26, 2014 12:00 AM - October 26, 2014 12:30 AM

Patch ISE server

Create Static NAT for CUCM Servers

October 26, 2014 12:00 AM - October 26, 2014 1:00 AM

Create Static NAT for CUCM Servers

Raise Unified Directory Functional Levels

October 24, 2014 6:00 PM - October 26, 2014 12:00 PM

This change will provide enhancements and new feature sets for the University of Alaska's Unified Directory.