Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Unplanned Outages

All systems are available.

Future Planned Maintenance

Install switches for AAC camera deployment

September 21, 2014 12:00 AM - September 21, 2014 1:00 AM

Install switches for AAC camera deployment

Apply Exchange Retention Policy - HAT Table

September 21, 2014 12:00 AM - September 21, 2014 1:00 AM

This change will automatically delete junk mail older than 42 days (6 weeks). It will also improve email secuirty by locking down an Exchange receive connector.

UPS cutover for Arts, Admin, SSB 2nd floor, Commons MDF and RH MDF

September 7, 2014 8:00 AM - September 28, 2014 10:00 AM

UPS cutover for Arts, Admin, SSB 2nd floor, Commons MDF and RH MDF.

Past Unplanned Outages

Collaborate is down from off campus

September 8, 2014 9:00 PM - September 8, 2014 10:00 PM

Collaborate is down for people outside of UAA network - On UAA Network connects just fine - OFF UAA Network user are getting Port :80/:2187/:443 connect failures - Engineers are aware of the issue

Banner Service(s) Degradation

August 20, 2014 9:05 AM - August 20, 2014 11:00 AM

All iterations of Banner, including UAOnline, AuthServ, and Edir are not accessible. This has been confirmed by multiple users on campus and OIT Support.

BLACKBOARD: App and util server error.

August 17, 2014 1:52 PM - August 17, 2014 3:44 PM

Individuals may experience an error when browsing to the UAA instance of Blackboard. Technicians are aware and working to resolve the problem.

BLACKBOARD: Application and Util servers are unavailable

August 17, 2014 3:12 AM - August 17, 2014 9:12 AM

Individuals may experience a website or webpage unavailable error when browsing to the UAA instance of Blackboard. Technicians are aware and working to resolve the problem.

KBC network failure -- Post outage documentation

August 12, 2014 7:00 PM - August 13, 2014 8:20 PM

KBC is currently down due to a failed fiber modem

Past Planned Maintenance

Migrate File Server Drives to HBA

September 13, 2014 10:00 PM - September 14, 2014 12:00 PM

This change will provide better connectivity for the File Server to its back end hard drives

Increase size of Eagle River Wifi full access subnet.

September 10, 2014 2:30 PM - September 10, 2014 2:35 PM

Increase size of Eagle River Wifi full access subnet.

Apply Fix for Achievments Building Block

September 7, 2014 12:00 AM - September 7, 2014 12:30 AM

Currently users are unable to publish badges to Mozilla Backpack due to a bug in the Achievements building block.

Install Turning Technologies Building Block

September 7, 2014 12:00 AM - September 7, 2014 3:00 AM

Installs the Turning Technologies building block which will be used for classroom clicker devices.

Install Lync 2013 August 2014 (Cu5) Update

September 7, 2014 12:00 AM - September 7, 2014 2:00 AM

This change will upgrade Lync 2013 to the newest version.