Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Unplanned Outages

All systems are available.

Future Planned Maintenance

Past Unplanned Outages

Banner Service(s) Degradation

August 20, 2014 9:05 AM - August 20, 2014 11:00 AM

All iterations of Banner, including UAOnline, AuthServ, and Edir are not accessible. This has been confirmed by multiple users on campus and OIT Support.

BLACKBOARD: App and util server error.

August 17, 2014 1:52 PM - August 17, 2014 3:44 PM

Individuals may experience an error when browsing to the UAA instance of Blackboard. Technicians are aware and working to resolve the problem.

BLACKBOARD: Application and Util servers are unavailable

August 17, 2014 3:12 AM - August 17, 2014 9:12 AM

Individuals may experience a website or webpage unavailable error when browsing to the UAA instance of Blackboard. Technicians are aware and working to resolve the problem.

KBC network failure -- Post outage documentation

August 12, 2014 7:00 PM - August 13, 2014 8:20 PM

KBC is currently down due to a failed fiber modem

Degredation of email

August 6, 2014 10:33 AM - August 6, 2014 4:30 AM

Currently we are experiencing degradation of employee email.

Past Planned Maintenance

Upgrade Boot Image on Eagle River firewall

August 19, 2014 7:48 AM - August 19, 2014 8:00 AM

Upgrade Boot Image on Eagle River firewall

Change EOP SCl Level to 5

August 13, 2014 9:00 AM - August 13, 2014 9:15 AM

Currently UAA's spam filter sends mail with an Spam Confidence Level of 6 or greater to the junk mail folder. We have realized that there is Spam being delivered tagged with an SCL of 5.

Build PCI compliant network for AAC POS

August 11, 2014 3:00 PM - August 11, 2014 3:15 PM

Build PCI compliant network for AAC POS

Modify Managed Print FW Rules to accommodate new services.

August 10, 2014 12:00 AM - August 10, 2014 6:00 AM

Modify Managed Print FW Rules to accommodate new services.

Anc-filesrv01 hardware HBA install

August 10, 2014 12:00 AM - August 10, 2014 2:00 AM

To provide better reliability, the file server will be upgraded to use a hardware HBA.