Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Unplanned Outages

Users are not able to RDP in to anc-soe-rds01.ua.ad.alaska.edu .

January 23, 2015 6:05 PM

Users are not able to log in to anc-soe-rds01.ua.ad.alaska.edu using Windows remote desktop with server name or IP address .

Blackbaord Unavailble

January 13, 2015 6:13 AM

We are currently experiencing an issue with our Blackboard servers. Currently users are unable to load the website, and are getting a ‘service temporary unavailable’ error message. Our system engineers are aware of the issue and are working to resolve the issue as quickly as possible.

www.alaska.edu sites cannot be access on UAA Wireless using VPN

January 7, 2015 5:00 PM

Users may experience little or no network connectivity while connected to the CISCO AnyConnect VPN.

UAA WiFi reaching www.alaska.edu

December 11, 2014 1:18 PM

We are currently receiving reports of our UAA Wireless network on campus being unable to reach websites from UAF (Statewide); this includes student webmail (www.alaska.edu/google). We are investigating this issue to have it resolved as soon as possible.

Koloa Building Internet and Phones are Down

December 4, 2014 3:58 PM

Koloa Building network and telecommunications are unresponsive

Users are unable to connect to UAA WiFi Anchorage

November 6, 2014 3:15 PM

UAA WiFi Anchorage is not accepting new connections and is continuously asking users for credentials. Users currently connected to the UAA WiFi Anchorage connection don't have problems.

Unable to login to OWA

October 28, 2014 10:22 PM

Several users contacted ITCC reporting the inability to login to Exchange OWA 2013. Using multiple accounts (uaa_callcenter, personal AD) ITCC tested different scenarios and found that OWA13 seemed to be the only system affected by this scenario. Later it was determined that although group (departmental) accounts could login, individual accounts were unable to authenticate.

All systems are available.

Future Planned Maintenance

ITCC remote access tool maintenance upgrade

February 1, 2015 8:00 AM - February 1, 2015 9:00 AM

Upgrade appliance ITCC remote access tool.

Re-coupe IP addresses from old VPN Concentrator and move to new ASA

February 8, 2015 12:00 AM - February 8, 2015 2:00 AM

Re-coupe IP addresses from old VPN Concentrator and move to new ASA

Lifecycle CHD Switch

February 2, 2015 10:00 AM - February 2, 2015 12:00 PM

Lifecycle CHD switch

Swing ITS 187 networks behind new ASA

February 8, 2015 12:01 AM - February 8, 2015 1:00 AM

Swing ITS 187 networks behind new ASA

OS patching on multiple servers

February 1, 2015 12:00 AM - February 1, 2015 12:00 PM

Monthly Patching which will require reboots.

Past Unplanned Outages

Banner error upon login

December 19, 2014 8:44 AM - December 19, 2014 10:58 AM

Individuals will receive an error when attempting to login to Banner or the UAonline website. OIT is aware of the problem and working to resolve it as quickly as possible.

UAA WiFi reaching www.alaska.edu

December 9, 2014 12:10 AM - December 10, 2014 10:29 AM

We are currently receiving reports of our UAA Wireless network on campus being unable to reach websites from UAF (Statewide); this includes student webmail (www.alaska.edu/google). We are investigating this issue to have it resolved as soon as possible.

CMS Read 02 is not responding.

December 8, 2014 10:57 AM - December 8, 2014 11:11 AM

CMS Read 02 and (classes) have become unresponsive (or incredibly slow)

Power Outage - Anchorage Area

November 30, 2014 12:30 AM - November 30, 2014 3:30 AM

Municipal Light and Power is currently experiencing a power outage that is affecting parts of the Anchorage area including the UAA Anchorage campus. Core services hosted in the Anchorage Data Center are operational, but multiple buildings are currently without network or telecommunications. These buildings include: AHS, Bookstore, North Hall, GHH, PSB, ULA and WWA. Buildings with partial network and telecommunications loss: Commons, Engineering, Admin, Arts, ESH, and RH.

Exchange Connectivity problem

November 21, 2014 9:00 AM - November 21, 2014 11:00 AM

Individuals who utilize the University of Alaska Anchorage Microsoft Exchange service may be receiving intermittent errors when attempting to use a Microsoft Outlook client or when attempting to log in to the site http://owa.uaa.alaska.edu.

Past Planned Maintenance

C-Class server consolidation

January 25, 2015 7:00 AM - January 25, 2015 12:00 PM

Move four c-class blades from C7000-2 to C7000-1.

Replace ASA 5580 in ADC

January 9, 2015 7:00 PM - January 18, 2015 12:00 AM

Replace ASA 5580 in ADC

Lync Server updates (Upgrade to CU8)

January 7, 2015 10:00 PM - January 8, 2015 12:30 AM

Update all Lync Servers to Current Update (CU8)

Update Return to Services documents for Lync Systems

January 7, 2015 10:00 AM - January 7, 2015 11:00 AM

Add additional services to RTS Checklist

Update Blackboard for Spring 2015 Semester

January 2, 2015 8:00 AM - January 2, 2015 12:00 PM

Update numerous building blocks to bring them up to the latest version for spring semester. Achievements Assessments Basic LTI Tools Cloud Profiles Content Editor Date Management Discussions Grading Group Manager Mashup - Flickr McGraw-Hill Connect and Create Retention SafeAssign Pearson's MyLab & Mastering -Update the wildcard *.uaa.alaska.edu and classes.uaa.alaksa.edu certficates from sha-1 to sha-2 versions to avoid browser warnings. -Migrate the Blackboard login page away from the CMS to utilize a branded version of Blackboard's login, you can preview this at https://classes-dev.uaa.alaska.edu/.