Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Unplanned Outages

Users are unable to connect to UAA WiFi Anchorage

November 6, 2014 3:15 PM

UAA WiFi Anchorage is not accepting new connections and is continuously asking users for credentials. Users currently connected to the UAA WiFi Anchorage connection don't have problems.

Unable to login to OWA

October 28, 2014 10:22 PM

Several users contacted ITCC reporting the inability to login to Exchange OWA 2013. Using multiple accounts (uaa_callcenter, personal AD) ITCC tested different scenarios and found that OWA13 seemed to be the only system affected by this scenario. Later it was determined that although group (departmental) accounts could login, individual accounts were unable to authenticate.

Exchange Connectivity problem

Individuals who utilize the University of Alaska Anchorage Microsoft Exchange service may be receiving intermittent errors when attempting to use a Microsoft Outlook client or when attempting to log in to the site

All systems are available.

Future Planned Maintenance

Past Unplanned Outages

BOB lost phone and internet

October 15, 2014 7:28 AM - October 15, 2014 11:00 AM

Services interrupted at the BoB.

Collaborate is down from off campus

September 8, 2014 9:00 PM - September 8, 2014 10:00 PM

Collaborate is down for people outside of UAA network - On UAA Network connects just fine - OFF UAA Network user are getting Port :80/:2187/:443 connect failures - Engineers are aware of the issue

Banner Service(s) Degradation

August 20, 2014 9:05 AM - August 20, 2014 11:00 AM

All iterations of Banner, including UAOnline, AuthServ, and Edir are not accessible. This has been confirmed by multiple users on campus and OIT Support.

BLACKBOARD: App and util server error.

August 17, 2014 1:52 PM - August 17, 2014 3:44 PM

Individuals may experience an error when browsing to the UAA instance of Blackboard. Technicians are aware and working to resolve the problem.

BLACKBOARD: Application and Util servers are unavailable

August 17, 2014 3:12 AM - August 17, 2014 9:12 AM

Individuals may experience a website or webpage unavailable error when browsing to the UAA instance of Blackboard. Technicians are aware and working to resolve the problem.

Past Planned Maintenance

Bring GlobalScape EFT server into production.

November 26, 2014 8:00 AM - November 26, 2014 9:00 AM

Documentation only: GlobalScape EWD and VOIP DRS Process

Upgrade Identity Services Engine server.

November 16, 2014 12:00 AM - November 16, 2014 6:00 AM

Upgrade Identity Services Engine server.

Bring IPS online for Public Wireless

November 16, 2014 12:00 AM - November 16, 2014 1:00 AM

Bring IPS online for Public Wireless

Milestone Security Camera Upgrade

November 13, 2014 8:00 AM - November 17, 2014 5:00 PM

Update the Milestone Security Camera server application and device drivers to current versions

Upgrade AnyConnect Client

November 12, 2014 8:00 AM - November 12, 2014 12:30 PM

Upgrade AnyConnect Client