Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Unplanned Outages

All systems are available.

Future Planned Maintenance

Informational Only: Annual UPS/Auto-Transfer/Generator test for the ADC

October 26, 2014 8:00 AM - October 26, 2014 10:00 AM

Annual UPS/Auto-Transfer/Generator test for the ADC.

Patch ISE server

October 26, 2014 12:00 AM - October 26, 2014 12:30 AM

Patch ISE server

Patch WiSM-2 Module

October 26, 2014 12:05 AM - October 26, 2014 1:30 AM

Patch Wireless controller.

Reconfigure SIP trunks for Toll By-Pass

October 26, 2014 12:00 AM - November 16, 2014 12:00 AM

Reconfigure SIP trunks for Toll By-Pass

Raise Unified Directory Functional Levels

October 24, 2014 6:00 PM - October 26, 2014 12:00 PM

This change will provide enhancements and new feature sets for the University of Alaska's Unified Directory.

Create Static NAT for CUCM Servers

October 26, 2014 12:00 AM - October 26, 2014 1:00 AM

Create Static NAT for CUCM Servers

Past Unplanned Outages

BOB lost phone and internet

October 15, 2014 7:28 AM - October 15, 2014 11:00 AM

Services interrupted at the BoB.

Collaborate is down from off campus

September 8, 2014 9:00 PM - September 8, 2014 10:00 PM

Collaborate is down for people outside of UAA network - On UAA Network connects just fine - OFF UAA Network user are getting Port :80/:2187/:443 connect failures - Engineers are aware of the issue

Banner Service(s) Degradation

August 20, 2014 9:05 AM - August 20, 2014 11:00 AM

All iterations of Banner, including UAOnline, AuthServ, and Edir are not accessible. This has been confirmed by multiple users on campus and OIT Support.

BLACKBOARD: App and util server error.

August 17, 2014 1:52 PM - August 17, 2014 3:44 PM

Individuals may experience an error when browsing to the UAA instance of Blackboard. Technicians are aware and working to resolve the problem.

BLACKBOARD: Application and Util servers are unavailable

August 17, 2014 3:12 AM - August 17, 2014 9:12 AM

Individuals may experience a website or webpage unavailable error when browsing to the UAA instance of Blackboard. Technicians are aware and working to resolve the problem.

Past Planned Maintenance

Updates to me.uaa.alaska.edu

October 19, 2014 8:00 AM - October 19, 2014 9:00 AM

Proposed changes to me.uaa.alaska.edu by Enrollment Services (Office of Student Information) Updates to language to help users navigate and understand me.uaa.alaska.edu. Added links to UAOnline, UAA, Blackboard and Student Email. Changes can been seen on https://me.uaa.alaska.edu/prep/

Add switch to SMH MDF for capacity

October 17, 2014 10:30 AM - October 17, 2014 11:00 AM

Add switch to SMH MDF for capacity

Matsu - Change Device Managment Network ACL

October 16, 2014 10:30 PM - October 16, 2014 11:00 PM

Change the device managment network ACL on all Matsu switch to allow new subnet and remove old subnet

Upgrade vRanger to v7.1

October 15, 2014 9:00 AM - October 15, 2014 5:00 PM

Upgrade vRanger from v6.0.1 to v7.1 and configure alert notifications for failed and aborted scheduled jobs.

Take offline backup of School Messenger device

October 12, 2014 10:00 AM - October 12, 2014 12:00 PM

Take the School Messenger device offline to get full backups of its disk partitions.