Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Unplanned Outages

Network service interruption

February 10, 2015 3:02 PM

Commodity Internet is experiencing issues. We are looking into the problem.

Users are not able to RDP in to anc-soe-rds01.ua.ad.alaska.edu .

January 23, 2015 6:05 PM

Users are not able to log in to anc-soe-rds01.ua.ad.alaska.edu using Windows remote desktop with server name or IP address .

www.alaska.edu sites cannot be access on UAA Wireless using VPN

January 7, 2015 5:00 PM

Users may experience little or no network connectivity while connected to the CISCO AnyConnect VPN.

UAA WiFi reaching www.alaska.edu

December 11, 2014 1:18 PM

We are currently receiving reports of our UAA Wireless network on campus being unable to reach websites from UAF (Statewide); this includes student webmail (www.alaska.edu/google). We are investigating this issue to have it resolved as soon as possible.

All systems are available.

Future Planned Maintenance

Change UAA Mail Forwarding Infrastructure

February 18, 2015 9:00 AM - March 4, 2015 12:00 AM

A change needs to be made to UAA's email service as part of the Unified Mail Routing initiative

Install switch for cameras at WWA

February 27, 2015 10:00 AM - March 27, 2015 11:00 AM

Install switch for cameras at WWA

Past Unplanned Outages

PWSCC staff are unable to connect to their Exchange mailbox.

February 24, 2015 3:21 PM - February 24, 2015 4:40 AM

At this time PWSCC staff and faculty are unable to connect to their Exchange mail. Both the Outlook client and the OWA website are failing.

Blackboard Collaborate issues joining and creating sessions

February 23, 2015 12:55 PM - February 23, 2015 1:10 PM

Users are unable to join or create Collaborate sessions. They receive an error message when they attempt to either create or join a session.

Blackbaord Unavailble

January 13, 2015 6:13 AM - January 14, 2015 12:00 AM

We are currently experiencing an issue with our Blackboard servers. Currently users are unable to load the website, and are getting a ‘service temporary unavailable’ error message. Our system engineers are aware of the issue and are working to resolve the issue as quickly as possible.

Banner error upon login

December 19, 2014 8:44 AM - December 19, 2014 10:58 AM

Individuals will receive an error when attempting to login to Banner or the UAonline website. OIT is aware of the problem and working to resolve it as quickly as possible.

UAA WiFi reaching www.alaska.edu

December 9, 2014 12:10 AM - December 10, 2014 10:29 AM

We are currently receiving reports of our UAA Wireless network on campus being unable to reach websites from UAF (Statewide); this includes student webmail (www.alaska.edu/google). We are investigating this issue to have it resolved as soon as possible.

Past Planned Maintenance

Change OAB Virtual Directory and Send-Connector for @Alaska.edu

February 23, 2015 9:30 PM - February 23, 2015 10:30 PM

Need to change the OAB Virtual Directory for Default Offline address book generation. This change requires an IIS Reset on all Exchange CAS servers (4 total)

Change Eagle River WiFi Full-Access Qos Profile

February 20, 2015 5:00 PM - February 20, 2015 5:30 PM

Change Eagle River WiFi Full-Access Qos Profile

Add option for Private and Light mode in OWA

February 20, 2015 12:00 AM - February 20, 2015 12:30 AM

Add Public and private options Security options, and Outlook Light functionality to OWA Log-in Page

Replace DeployStudio server

February 18, 2015 9:00 AM - February 25, 2015 12:00 AM

Replace DeployStudio server

Give UAS Access to new ELMO server

February 16, 2015 8:00 AM - February 16, 2015 9:00 AM

A new password management server is being deployed in Anchorage. UAS administrators will need access to this server via the Border Router