Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Unplanned Outages

Easy Login Maintenance Option Error

April 13, 2014 1:00 PM - April 14, 2014 7:30 AM

The UAA instance of the Easy Login Maintenance Option (ELMO) is experiencing a problem. Individuals may receive an error when attempting to login in to the website http://me.uaa.alaska.edu. Technicians are aware and working to resolve the problem.

Error accessing streaming media from the media server

April 10, 2014 4:29 PM - April 11, 2014 8:20 AM

Some users may experience errors trying to access streaming media from the media server. OPS and Webapps are wroking the issue. Resolved. This occured due to a missing permission setting after the RFC to migrate the Streaming server to the unified domain.

anc-filesrv01 is not available

April 10, 2014 12:40 PM - April 10, 2014 1:25 PM

File server rebooted for unknown reason.

ANC-SBDC-101-1 is reporting down

March 16, 2014 12:00 AM - March 17, 2014 9:00 AM

Network connectivity for the metnet locaton SBDC is unavailable.

No Connectivity (Resolve After Power Outage)

March 10, 2014 3:00 AM - March 10, 2014 2:25 PM

After power restored in Kenai campus, some services are still not available.

Future Planned Maintenance

Enable SSH on all Routers and switches

April 16, 2014 9:00 AM - May 18, 2014 5:00 PM

Enable SSH on all Routers and switches

Fix SNMP settings on Routers and Switches

April 16, 2014 9:00 AM - April 20, 2014 12:00 AM

Fix SNMP settings on Routers and Switches

Fix Point-to-Multipoint routing on QnQ Links

April 20, 2014 12:00 AM - April 20, 2014 2:00 AM

Fix Point-to-Multipoint routing on QnQ Links

Enable NSF on Core routers

April 20, 2014 12:00 AM - April 20, 2014 1:00 AM

Enable NSF on Core routers

Past Planned Maintenance

Migrate Stream off of UAAACTDIR

April 12, 2014 10:00 PM - April 13, 2014 6:00 AM

Migrate the streaming server off of the legacy directory.

Migrate AVScheduler database

April 12, 2014 10:00 PM - April 12, 2014 10:30 PM

Migrate the AVScheduler database off of uaavsql to the UD SQL cluster

migrate callcenter database

April 10, 2014 9:00 AM - April 10, 2014 10:00 AM

The callcenter database needs to be migrated to the new ud sql cluster as part of the UAAACTDIR decommission project. Most of the tables in this database are no longer being used, however, a few are used by legacy applications/scripts.

RDP access to SHS Web Server

April 9, 2014 9:00 AM - April 9, 2014 9:05 AM

RDP access to SHS Web Server

Migrate Stream of of UAAAACTDIR

April 6, 2014 12:00 AM - April 6, 2014 8:00 AM

Migrate the streaming server off of the legacy directory.