UAA IT Services Knowledge Base
This Knowledge Base (KB) contains self-help articles for many common IT-related issues. If you are still unable to resolve your problem, please contact the Service Center for further assistance.
Important Notice: Many of these articles have been moved to the new UAA Service Portal. If an article has been moved, the below links will redirect you to their new home. In the coming future, all articles will be on the UAA Service Portal.
Office
- Getting Started With Office 365 (Moved to UAA Service Portal)
- Installing Office Pro Plus (Moved to UAA Service Portal)
- Logging Into Office 365 (Moved to UAA Service Portal)
- Office 365 Mobile Applications (Moved to UAA Service Portal)
- Office 365 Web Applications (Moved to UAA Service Portal)
- OneDrive For Business (Moved to UAA Service Portal)
- Sync SharePoint Files with OneDrive client (Moved to UAA Service Portal)
- Quick Start Guide - Microsoft Office 2016
- Email FAQ (Moved to UAA Service Portal)
- How to Check Email Using Outlook Web Access
- How to Forward Google Mail (Moved to UAA Service Portal)
- How to Manage Junk and Spam Email (Moved to UAA Service Portal)
Networking
- Connecting With GlobalProtect VPN (Moved to UAA Service Portal)
- Connect To UAA Mailing Lists (Moved to UAA Service Portal)
- How to Setup VPN Connections - Windows (Moved to UAA Service Portal)
- Wireless Network Overview (Moved to UAA Service Portal)
- Wireless Config - Android (Moved to UAA Service Portal)
- Wireless Config - iOS (Moved to UAA Service Portal)
- Wireless Config - macOS (Moved to UAA Service Portal)
- Wireless Config - Windows (Moved to UAA Service Portal)
Getting Started Guides
- Employee Getting Started Guide (Moved to UAA Service Portal)
- Student Getting Started Guide (Moved to UAA Service Portal)
General How-To's - Fixes - Informational
- Active Directory and Organizational Units
- Changing Default Application For PDF Files
- Designated IT Professionals
- Device Naming Conventions (Moved to UAA Service Portal)
- Enable Java in Chrome v42 & Higher
- Ergonomics - Sitting at a Computer (Moved to UAA Service Potal)
- Change My Account Password (Moved to UAA Service Portal)
- How To Perform A Legal Name Change (Moved to UAA Service Portal)
- Fraud and Spoofing (Moved to UAA Service Portal)
- Online Class Requirements (Moved to UAA Service Portal)
- Security Tips (Moved to UAA Service Portal)
- Student Web Hosting
- Unified Directory GPO Guidelines
- What Is Copyright Infringement At UAA? (Moved to UAA Service Portal)
- Windows XP End of Life
Printing and Scanning
- Managed Print (Moved to UAA Service Portal)
- Managed Print FAQ (Moved to UAA Service Portal)
- Managed Print From Devices Mobileprint (Moved to UAA Service Portal)
- Scan Documents Optical Character Recognition (Moved to UAA Service Portal)
- How to Scan Images (Moved to UAA Service Portal)
Software
- Computer Software Support (Moved to UAA Service Portal)
- Microsoft Teams (Moved to UAA Service Portal)
- Microsoft Software (Moved to UAA Service Portal)
- Premier Assistive Technology Software
- Qualtrics Survey Tool (Moved to UAA Service Portal)
- SAS Software
- Software Licensing (Moved to UAA Service Portal)
- SPSS Software (Moved to UAA Service Portal)
- UAA Software Downloads (Moved to UAA Service Portal)
Phone
- Cisco Call Manager (Moved to UAA Service Portal)
- Cisco Phone Feature Questions (Moved to UAA Service Portal)
- Conference Calling (Moved to UAA Service Portal)
- Long Distance Dialing (Moved to UAA Service Portal)
- Placing Calls On Campus
- Setting & Adjusting Cisco Unified IP Phone
- Telephone and Mobile Phones
- Voicemail Frequently Asked Questions
- Voicemail Retention Policy
- VOIP Phone Conference Calls
Purchasing Recommendations
- Computers (Moved to UAA Service Portal)
- Apple Computers (Moved to UAA Service Portal)
- Dell Computers (Moved to UAA Service Portal)
- Desktop Replacement - Apple Laptop
- Desktop Replacement - Dell Laptop
- Displays (Moved to UAA Service Portal)
Audio/Video
- Smart Board Basics (Moved to UAA Service Portal)
- Audio/Video Smart Classrooms (Moved to UAA Service Portal)