IT Services asks for feedback on its customer service
by Kathleen McCoy |
IT Services' Call Center now sends e-mail notifications when students, staff and faculty submit technology-related requests. An initial e-mail is sent acknowledging the request and a follow-up e-mail is sent when the request or problem has been completed or solved.
The follow-up e-mail contains a link to a quick two-question survey about the service provided by ITS Call Center. We would greatly appreciate your evaluation of our performance and any comments that will help us to better serve you.
We are very interested in getting your feedback and comments. Thank you.
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