Field Services Recharge Rates for FY23
by Green & Gold News |
The rate for IT Field Services has been approved for FY23. The Field Services labor rate for billable services remains at $100 per hour. JVs for FY23 Field Services workorders will start being processed this week.
Billable services include:
• Immediate service (work stoppage) - Gives the requestor the option to pay for
immediate service if waiting in a first-come, first-serve queue is not acceptable
based on the nature of the issue or other extenuating circumstances. Includes after-hours
support, such as emergency requests for the Field Services team that occur after working
hours.
• Labs - A computer lab is billed for services beyond simple software updates deployed
automatically. University laptops checked out to students as part of a loan/check
out service are not included as a lab.
• Managed Print – Service requests for UAA's managed print workstations and printers.
Note that departments are not charged for this work. The Managed Print service incurs
these costs.
• Facilities Projects – Usually involve new buildouts or moving of computer equipment.
• On Site Event Support – Occasionally, on-site support services are requested to
support campus events that are not university classes. This is changing from previous
years to now include all event support where a technician is required to be on site
before, during, or after an event.
• Other Projects – These often large and specialized work efforts require major
time investments due to detailed analysis, research and planning and usually require
several technicians to simultaneously implement. Most have an inflexible timeline
and do not fit the first-come/first-serve model.
• Non-standard UA-owned hardware/equipment – Labor charges for hardware or equipment
that is not standard UA equipment such as standard Dell and Apple computers.
• Unsupported Software – Software not covered by software assurance/maintenance
or not supported at UAA.
• Out of Warranty Repairs – Labor charges for hardware repairs performed on a computer
that is not covered under warranty.
• Personal Requests – Requests that are personal in nature or on personal equipment.
The Data & Communications (Telecommunication) Recharge rates are currently in progress
and will be announced in the upcoming weeks. The rate methodology for Data & Communications
is being updated for FY23 to be based on employee headcount to better align with services
provided such as cybersecurity, network connectivity, data, and telephones. Additional
details for this methodology change will be included when with the rate announcement.
Questions concerning the Field Services Recharge and Data & Communications Recharge
rates, or billing can be directed to the UAA IT Business Office at uaa_ITBusinessOffice@alaska.ed
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