Getting Help
UAA IT Services has many different support channels ranging from self help to on-site visits.
Support Options
IT Services Service Center
The Technical Support Center has skilled technicians to provide assistance with a broad range of technical issues, including general account access, network connectivity, and assistance with University applications. Desktop Services provides assistance when issues cannot be resolved within normal efforts performed by the TSC. Our Audio/Video technicians provide troubleshooting and training for audio/video equipment and video teleconferencing tools.
Hours of Operation
Technical Support Center
- Monday - Friday: 7 AM - 6 PM
- Saturday: Closed
- Sunday: 10 AM - 2 PM
Front Office - SSB 120
- Monday - Friday: 8 AM - 5 PM
- includes hours for equipment drop-off/pickup
Field Services
- Monday - Friday: 7 AM - 6 PM
The Service Center is closed on all UAA Holidays.
Contact Information
- Email: uaa.techsupport@alaska.edu
- Anchorage: (907) 786-4646
- Toll Free: (877) 633-3888 (Outside Anchorage)
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UAA Service Portal (24/7 Self-Service Support)
Phone Menu Options
- Technical Support (including password resets)
- Hours of Operation
- Billing
Interactive Desktop Support
Students/Staff/Faculty/Employees
A LogMeIn Rescue Support Connection will allow a Support Center technician to login to your computer remotely. The technician can then see your workstation and assist you with troubleshooting program or system errors when opening or installing programs, video conferencing tools such as Zoom or Blackboard Collaborate/Collaborate Ultra, or general hardware/software issues.
Connect with us on Social Media
Subscribe to the Facebook/Twitter page (for service interruption announcements) "as they happen" to keep yourself in the know as to the status of each of our services.
Subscribe to IT Services Notifications
UAA IT Services (ITS) is working to improve our communication of pending upgrades and current outages. As part of that effort, ITS is adding an option to subscribe to email notifications of these events. If you have a UAA @alaska.edu email, subscribe by clicking the “Join Group” button.