Student Complaints and Disputes

UAA affirms the right of all students to request, through fair and timely dispute resolution procedures, the review of decisions that adversely affect them.

Informal Dispute Resolution Procedure

Students are encouraged to first attempt to resolve their disputes on an informal basis prior to pursuing a formal dispute resolution procedure.  Informal Dispute Resolution means discussing concerns with the original decision-maker, that person’s immediate supervisor, or the local community campus administration.  The informal resolution process gives students an opportunity to discuss the concern and to gain a better understanding of why the decision was made.  If the student’s concern remains unresolved after following informal procedures, students have recourse to a range of Formal Dispute Resolution Procedures listed below, depending on the type of concern.

Formal Dispute Resolution Procedures

Complaint Procedures - External Agencies

Student Supports

  • Student Supports

    Please contact the following people if you have questions or need assistance with UAA’s informal and formal dispute resolution procedures.

    All Disputes (All UAA Students, All Campuses)

    Staff are available for in-person, online, or phone appointments with UAA students. 

    • Anchorage and All Community Campuses: Dean of Students Office: uaa_deanofstudents@alaska.edu, 907-786-1214
    • Kenai Peninsula College: Student Services, Sara Rinearson, Director, 907-262-0314
    • Kodiak College: Office of Academic Affairs, Jared Griffin,  Associate Professor, 907-486-1229
    • Matanuska-Susitna College: Student Services, Adelina Rodriguez, Director, 907-746-9319
    • Prince William Sound College: Student Services, Shannon Stites, Assistant Director, 907-834-1632

     

    Academic Dispute Liaisons

    Each college and community campus has designated an individual to explain the Academic Dispute Resolution Process to students.  Students are encouraged to reach out to the following individuals for assistance:

    • College of Arts and Sciences (CAS): Kristen Ogilvie, Associate Dean, kaogilvie@alaska.edu, 907-786-0505
    • College of Business and Public Policy (CBPP): Julie Wrigley, Interim Associate Dean, jbwrigley3@alaska.edu, 907-786-4985
    • College of Engineering (CoEng): Jennie Brock, Associate Dean, jmcferran@alaska.edu, 907-786-4745
    • College of Health (COH): Andre Rosay, Associate Dean, abrosay@alaska.edu, 907-786-1821
    • Community and Technical College (CTC): Ray Weber, Dean, rweber15@alaska.edu, 907-786-6400
    • Honors College: Ray Ball, Interim Vice Provost for Student Success and Dean, rball11@alaska.edu, 907-786-4978
    • School of Education (SOE): Tonia Dousay, Dean, tadousay@alaska.edu, 907-786-6407
    • Kenai Peninsula College: Ginger Rose, Admissions & Student Records Coordinator, glrose@alaska.edu, 907-262-0311
    • Kodiak College: Barbara Brown, Professor and Academic Counselor, bebrown@alaska.edu, 907-486-1211
    • Matanuska-Susitna College: MaryCatherine Harmon, Academic Affairs Director, mharmon13@alaska.edu, 907-746-9316
    • Prince William Sound College: Bernadette Irish, Advising & Student Support Specialist, bairish@alaska.edu, 907-834-1626

     

    Students who do not know what college/community campus to contact are encouraged to reach out to the UAA Dean of Students Office: uaa_deanofstudents@alaska.edu, 907-786-1214.

     

    Academic Concierge

    The primary goal of the Academic Concierge at UAA is to provide personalized support to help students meet their academic goals.  If you need any additional assistance or have any remaining questions about the informal or formal dispute resolution procedures, please contact: